If you are interested in learning more about our investigation, please contact our office for a free consultation. You may be eligible for a legal claim against Apple if you own or replaced an iPhone 6, iPhone 6S or iPhone 7.
WHAT IS THIS LEGAL INVESTIGATION ABOUT?
We are investigating Apple’s recent admission to slowing some iPhones through iOS updates that were intended to compensate for poor phone performance as the battery health declined.
According to Apple, the feature was first rolled out last year through iOS updates 10.2.1 and 11.2.0 which throttled processor speeds as some phone batteries naturally deteriorated. As consumers were not made aware of this, many may have thought the fix for reduced performance was to purchase a new phone rather than replacing the battery at a fraction of the cost.
Geekbench reports that it was update iOS 10.2.1 for iPhone 6 and 6S and update iOS 11.2.0 for iPhone 7 that first introduced the technology unbeknownst to consumers.
As Geekbench’s John Pool explains, “while this state [reduced performance without notification] is created to mask a deficiency in battery power, users may believe that the slow down is due to CPU performance, instead of battery performance, which is triggering an Apple introduced CPU slow-down. This fix will also cause users to think, “my phone is slow so I should replace it” not, “my phone is slow so I should replace its battery”.”
APPLE CONFIRMS SLOWDOWN
Apple maintains that the slowdown was to prolong life and “deliver the best experience for customers”. In a statement, they said:
“Our goal is to deliver the best experience for customers, which includes overall performance and prolonging the life of their devices. Lithium-ion batteries become less capable of supplying peak current demands when in cold conditions, have a low battery charge or as they age over time, which can result in the device unexpectedly shutting down to protect its electronic components.
Last year we released a feature for iPhone 6, iPhone 6s and iPhone SE to smooth out the instantaneous peaks only when needed to prevent the device from unexpectedly shutting down during these conditions. We’ve now extended that feature to iPhone 7 with iOS 11.2, and plan to add support for other products in the future.”
Milberg Tadler Phillips Grossman LLP
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Milberg Tadler Phillips Grossman LLP is working with Sanders Phillips Grossman LLP in investigating potential claims for current and former purchasers of iPhones whose consumer rights may have been violated by Apple.