LG Craft Ice Maker Fridges Defective, Claims Milberg Class Action

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November 25, 2022

Premium LG refrigerators equipped with a Craft Ice Maker have a defect that makes them unable to perform as intended and warranted, allege the plaintiffs in a Milberg class action lawsuit.

Anyone who purchased an affected LG fridge may be eligible to join this lawsuit and receive a share of any settlement or verdict. You do not have to hire an attorney—Milberg is representing all plaintiffs on a contingency-fee basis.

About LG’s Craft Ice Maker

LG markets its trademarked Craft Ice as “slow melting round ice” that is “one of the hottest beverage trends.”

The manufacturer released the first-ever Craft Ice refrigerator in 2019. These fridges are capable of producing three custom ice types: slow-melting Craft Ice in the freezer drawer (made in batches of three or six cubes), in addition to cubed and crushed ice in the door.

LG heavily marketed the Craft Ice feature in order to entice consumers to purchase Class Refrigerators at a premium over competitive offerings.

LG’s exclusive round Craft Ice is “A Game Changer for Home Entertainers” that “Lets you entertain like a baller” and opens up “a new world of high-end drinks,” the manufacturer states.

On the LG website, Craft Ice fridges retail for approximately $3,000 – $4,000. The “smart” appliances, which have wi-fi enabled features, are also sold at retailers such as Lowe’s, Best Buy, and The Home Depot.

Customer Complaints About the Craft Ice Maker

LG Craft Ice Maker refrigerators have overall customer review scores of around 3 stars out of 5. Both the 30 cu. ft. model and the 24 cu. ft. model have more 1-star ratings than 5-star ratings. One of the most common customer complaints relates to the Craft Ice Maker function.

A common thread cuts through these poor reviews: customers say the Craft Ice Maker was central to their purchasing decision, but within a year of purchase, the Craft Ice Maker stopped working and caused leaks. What’s more, these problems reoccurred when the Craft Ice Maker was replaced by LG under warranty. Then, once the warranty expired, LG refused to repair or replace the Craft Ice Maker free of charge because it was outside the warranty period.

One customer posted to the LG website that they purchased their fridge in October 2020 and the Craft Ice Maker stopped working in April 2021. Another customer wrote that their Craft Ice Maker broke just short of a year after they bought the fridge, and the same thing happened following a replacement. “The ice spheres freeze in the maker, it tries to refill and spills over the water that freezes on the container below, making a mess,” the customer said.

Lead Plaintiff and Class Allegations

The customer experiences described above echo those of the lead plaintiffs in Milberg’s LG Craft Ice Maker lawsuit.

  • Wisconsin residents David and Andrea Heckner bought an LG Craft Ice Maker refrigerator from Home Depot in July 2021 for approximately $4,000, in part due to the unit’s ability to make slow-melting round ice—a feature not available in competitor fridges. Less than a year later, the Craft Ice Maker stopped working and began leaking water into the freezer compartment that froze into a sheet of ice. LG replaced the Craft Ice Maker but when it broke again, LG refused a warranty replacement.
  • Minnesota resident Robin Bardsley purchased an LG Craft Ice Maker refrigerator in June 2021 for around $3,300. Like the Heckners, Bardsley chose the LG fridge specifically for its round ice-making abilities. Four months after delivery of the fridge, the Craft Ice Maker quit making ice and leaked water into the freezer compartment that formed an ice sheet. But unlike the Heckners, Bardsley was unable to receive a warranty replacement for the broken Craft Ice Maker.

According to the lawsuit, LG was aware of the issues plaguing its Craft Ice Maker fridges since at least November 2020 based on consumer complaints, repair and warranty data, and product performance data acquired from the fridge’s “smart” functionality.

However, the lawsuit alleges, despite this information, LG refused to disclose the Craft Ice Maker defect, knowing disclosure would undermine a key competitive advantage. LG’s failure to acknowledge the defect also affects their warranty coverage and puts customers in a no-win situation.

Once the Defect manifests, [customers’] only options are to purchase a non-defective refrigerator to replace a Class Refrigerator for which they paid a premium, keep their defective Class Refrigerator and pay for multiple repairs, or forgo using the Craft Ice Maker feature, without which they would not have bought Class Refrigerators in the first place.

Proposed Classes

The lawsuit asserts violations of state consumer protection laws and damages for breach of express warranty, breach of implied warranty, and unjust enrichment. It seeks to establish the following classes of consumer who purchased defective LG refrigerators:

  • A Nationwide class
  • A Wisconsin subclass
  • A Minnesota subclass

In a previous LG refrigerator class action lawsuit, the company was ordered to pay consumers $400 – $3,500 for a cooling defect.

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