Austin Camp

Austin Camp serves as the VP of Global Operations for Milberg. He has been operating in the legal industry for the past 15 years, working for a specific cohort of law firms that span the globe. He is responsible for identifying and implementing technology and other solutions to help raise the firm’s visibility in the community, increase operational efficiency, and improve the client experience.

During his tenure, he has completely transformed numerous firm’s client intake processes by consolidating efforts into unified departments, establishing training protocols, building workflows, and streamlining operations with technology and automation.

In a past project he led a firm’s effort to convert to a paperless office and overhauled the case management system by custom tailoring and implementing a Salesforce solution to manage client relationships from their first exposure to firm advertising, all the way through to case resolution and payout.

The system he has implemented is groundbreaking, utilizing automation features that dramatically reduce the staff burden during all stages of the client relationship.

Many of the standard business practices that were previously done by hand, are now automated and more cost-effective, as a result of Austin’s commitment to functional efficiency and vision for leveraging technology to improve operations.

Austin has turned these successes into standardized, easy-to-implement solutions for the growing number of associated firms nationally, and internationally.

He played a lead role in helping open multiple new law firms Domestically and in the United Kingdom, providing his expertise in technology, marketing, operations, system administration and workflow development to get the firms up and running. These solutions were also deployed in support of a European based justice foundation.

Austin is also responsible for various marketing functions of the firms, including strategic planning, creative content development, project management and ad placement. He oversees a number of internal and external marketing resources in support of the firm’s lead generation and brand reputation needs. His expertise in digital platforms and analytics has helped dramatically improve the firm’s advertising ROI.

Austin credits much of his professional success to his time in the military. Following the events of 9-11, Austin enlisted in the United States Marine Corps.

He served in the infantry as an LAV Crewman with numerous combat deployments in support of Operation Iraqi Freedom and Operation Enduring Freedom. He was awarded the Navy and Marine Corps Achievement Medal for more than 100 combat missions in Al Anbar Province, Iraq. Citing “his ability to rapidly organize and supervise preparations for combat operations and his skill in maintaining tactical communications were instrumental to company readiness.”

Outside of work Austin enjoys spending his time at the racetrack with his family. He is the team owner and semi-pro driver for a NASCAR Street Stock racing car, and his daughter is the driver in 4 different Quarter Midget racing car classes.

Austin’s volunteer work includes his sitting role on the board of directors as Race Director of Washington Quarter Midget Association, a non-profit car racing club for children.